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Customer Care

At Highland Homes, our commitment to your satisfaction continues even after you move into your new home. We are pleased to provide Customer Care Representatives to facilitate servicing warranty-covered home issues that arise while living in your Highland home. 

If you are experiencing an urgent issue, please see the emergency contacts for your community. 

We ask that all requests for service be submitted through the online form below. Please note that our on-site sales and construction personnel are not equipped to accept Customer Care requests in your community.

A Customer Care representative will contact you within two business days of submission.  To best serve you, please ensure you or a secondary contact will be available to review your concerns with a representative at your home.

Customer Care appointments are scheduled from 8am to 3pm Monday through Friday. 

Home Information
Contact Information
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Schedule for Initial Contact

If you are unavailable to be contacted in the next 48 hours, please select a date when you will be available.

Customer Care Issues
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