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Warranty Request

We are pleased with the opportunity to continue to serve you and to ensure your satisfaction with your Highland Home. Our goal is to provide quick attention to your needs. If you are experiencing an urgent issue, please see our emergency contacts for your community. We ask that all requests for service are submitted in writing with the exception of specified emergencies. Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.

A representative will contact you within two business days of submission or of specified date to review your request. We strive to resolve all warrantable items within seven business days when possible. In order for us to best serve you, please ensure you or a secondary contact will be available to review your concerns with a representative at your home.

Our service appointments are scheduled from 8am to 3pm Monday through Friday. Please complete the form below to notify us of your warranty concerns.

Important: For the health and safety of our customers and team members during this time, we are currently only servicing emergency warranty issues. You are welcome to submit requests, and we will do our best to respond in a safe and timely manner, observing guidance from local and national health officials. Thank you for your understanding and patience.

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Schedule for Initial Contact

Once a warranty request has been submitted, our goal is to begin the warranty process without scheduling interruption. A warranty service manager will contact you in the next 24-48 hours to discuss your request. If you are unavailable to be contacted in the next 48 hours, please select a date when you will be available for one of our warranty service managers to reach you.

Warranty Issues

By submitting this form, I understand that only emergency warranty requests are being serviced at this time. See note at the top of this form for details.