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Warranty Request

We are pleased with the opportunity to continue to serve you and to ensure your satisfaction with your Highland Home. Our goal is to provide quick attention to your needs. If you are experiencing an urgent issue, please see our emergency contacts for your community. We ask that all requests for service are submitted in writing with the exception of specified emergencies. Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.

A representative will contact you within two business days of submission or of specified date to review your request. During this COVID-19 pandemic, please keep in mind that scheduling your requested warranty work may take longer as we follow health and safety guidelines for you, our employees and independent contractors. We appreciate your patience and understanding during this time. Rest assured that should any warranty included with your Highland Home expire before service can be completed, we will honor your warranty submission. In order for us to best serve you, please ensure you or a secondary contact will be available to review your concerns with a representative at your home.

Our service appointments are scheduled from 8am to 3pm Monday through Friday. Please complete the form below to notify us of your warranty concerns.

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Contact Information
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Schedule for Initial Contact

Once a warranty request has been submitted, our goal is to begin the warranty process without scheduling interruption. A warranty service manager will contact you in the next 24-48 hours to discuss your request. If you are unavailable to be contacted in the next 48 hours, please select a date when you will be available for one of our warranty service managers to reach you.

Warranty Issues