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Warranty Request

Highland Homes is proud to honor and maintain our warranty commitment to our homeowners during this national health crisis.

To stay in compliance with guidelines set by local and national health officials, Highland Homes is temporarily adjusting our warranty request priorities and processes. We are currently only servicing warranty requests that are emergency in nature.

Examples of emergency requests include:

  • Roof leaks
  • Electricity outages
  • Plumbing issues/water outages
  • HVAC outages
  • Items that affect safety or structural integrity

All other warranty requests received will be placed in a queue for completion based on the date received. Any non-emergency warranty request that may be set to expire during this temporary "emergency-only" period will still be honored.

To ensure everyone’s health and safety, our employees and trade partners will practice hygiene, sanitization, and social distancing guidelines as directed by the CDC. Please use the form below to submit your Warranty Request. We thank you for your patience and understanding.

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Schedule for Initial Contact

Once a warranty request has been submitted, our goal is to begin the warranty process without scheduling interruption. A warranty service manager will contact you in the next 24-48 hours to discuss your request. If you are unavailable to be contacted in the next 48 hours, please select a date when you will be available for one of our warranty service managers to reach you.

Warranty Issues

By submitting this form, I understand that only emergency warranty requests are being serviced at this time. See note at the top of this form for details.