“It is refreshing to work with a company that has a dedication to ensuring total customer satisfaction not only before the sale, but after the sale as well and that employs people with an equal dedication to customer satisfaction. Your builder is an asset to your company and has, in every way, ensured that our experience with Highland Homes has been a pleasure. Thanks to your builder, I have nothing but great things to say about Highland and would not hesitate to give him and your company my highest recommendation!”
B.B. , homeowner
Fate, Texas
“My husband and I were fortunate enough to select Highland Homes as our new place of residence because of job relocation. We wanted to express our sincere thanks for the positive experience from the beginning until now. We moved into our new home in August 2005 and could not be more pleased with the attentiveness and timely response to our questions and service needs. Thank you Highland Homes for making the purchase of our third home the best experience yet.”
V.T. and C.T., homeowners
Fate, Texas
“With Highland Homes, the processes for reporting and resolving issues have been clearly defined and quickly executed.... It is truly the people in the field who influence the homeowners’ perceptions of service.”
S.H. and K.H., homeowners
Keller, Texas
“You should be aware that [our construction manager] is not only diligent and competent, he is also a wonderful person. He is so pleasant to deal with and trustworthy. It is clear to us that he cares about us and our problems and will do what he can to help.”
J.H. and T.H., homeowners
Allen, Texas
“From our first visit to the development through the signing of our final contract, the entire experience with Highland Homes has been exceptional and has reassured us that choosing Highland Homes was the correct decision. All our questions and concerns have been addressed completely, accurately, promptly and with outstanding courtesy and attention to our individual interests.”
T.U. and B.U., homeowners
Rowlett, Texas
“Although our experiences with [our construction manager] were also much more enjoyable than we have found to be the norm in the service industry, we were truly taken aback at the promptness, courteousness and pleasantness that he showed to us.”
H.C. and L.C., homeowners
Keller, Texas
“Knowing that we ultimately wanted to purchase a home in Frisco, we met with many various construction managers, sales managers and then reviewed various floor plans. It gives me great pleasure to say that our decision to buy a Highland Home was greatly due to [our sales manager].”
“A customer truly feels an extended member of the Highland family is working with him. That makes all the difference, as you can see it did with us.”
S.J. and A.J., homeowners
Frisco, Texas
