Update for Houston and surrounding areas:
As Texas continues to experience heavy rains in the aftermath of Hurricane Harvey, Highland Homes will continue to work diligently to document and track your submitted warranty requests. Our warranty service team will be in contact with you regarding your concerns in a timely fashion and we appreciate your patience as we work through the current weather conditions. Our thoughts and prayers are with our homeowners, our employees and everyone impacted in the region.
We are pleased with the opportunity to continue to serve you and to ensure your satisfaction with your Highland Home. Our goal is to provide quick attention to your needs. If you are experiencing an urgent issue, please see our emergency contacts for your community. We ask that all requests for service are submitted in writing with the exception of specified emergencies. Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.
A representative will contact you within two business days of submission or of specified date to review your request. We strive to resolve all warrantable items within seven business days when possible. In order for us to best serve you, please ensure you or a secondary contact will be available to review your concerns with a representative at your home.
Our service appointments are scheduled from 8am to 3pm Monday through Friday. Please complete the form below to notify us of your warranty concerns.